What complaints can HaDSCO not accept?
Unfortunately HaDSCO is unable to help with the following:
- Complaints about services provided outside of Western Australia. See a list of agencies in other Australian states.
- Complaints about services provided prior to the 24 month cut off. See information about time frames.
- HaDSCO is generally unable to assist with complaints that have already been determined by a court, registration board or tribunal.
- Complaints about food, either causing food poisoning or being sold out of date. Contact the environmental health officers at local shires
- Complaints about tenancy, mould in bathrooms, sewage under floorboards, hot water not working, cockroaches etc. Contact the Dept of Commerce or Tenants Advisory Service
- Requests for legal advice on different issues. Contact CAB or Legal Aid, Law Access, or Community Legal Centres
- Food complaints to do with additives, laws etc. Contact the Australian Food Standards or the local shire
- Most complaints about nursing homes. Contact the Department of Health and Ageing
- Complaints about funding issues. Contact the Minister for Health, state or federal
- Complaints about prison issues involving environment or policy decisions. Contact the Ombudsman
- Complaints about Centrelink or other federal government issues. Contact the Commonwealth Ombudsman
- Complaints about access to records held by private service providers. Contact the Privacy Commission or the Office of the Freedom of Information Commissioner
- Worker compensation issues including the content of medical reports. Contact WorkCover
- Complaints that are not supported by the service user
Contact HaDSCO for further information or to discuss questions with the team.
[Back to Frequently asked questions]
