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What should be done before contacting HaDSCO?

In the first instance, HaDSCO encourages complaints to be raised with the service provider. Offering the provider a chance to address the issues, usually results in quicker complaint resolution. A complaint can be lodged by the service user or a nominated representative, for example, a family member, carer or guardian.

If this proves unsatisfactory, call HaDSCO’s Assessment Team, (08) 6551 7600 or 1800 813 583 to discuss the complaint. They can discuss options, explain the complaints process and organise a complaint form to be sent by post.

Alternatively, complaint forms can be completed online or downloaded (PDF) and returned by fax, email or post.

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