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Complaints about HaDSCO

If dissatisfied with the services provided by HaDSCO, please contact the Office in the first instance.

HaDSCO values feedback on its processes, educational materials and service delivery. Feedback can be lodged to HaDSCO via the online feedback form, mail@hadsco.wa.gov.au, by post or by calling (08) 6551 7600 or 1800 813 583.

Upon receiving feedback, HaDSCO will determine the most suitable method to effectively respond. This may be via the HaDSCO internal review process or amendments to policies, procedures or educational materials. Alternatively complaints may be referred to the State Ombudsman.

Improving educational materials

Feedback regarding HaDSCO's educational materials is valued. The materials are periodically republished and at that time feedback will be considered and incorporated. Additional materials can also be requested by contacting the HaDSCO media and communications function.

HaDSCO internal review process

HaDSO's internal review procedure allows the Office to formally assess service provision and the way in which the service was delivered. This process is formal and is undertaken by a senior officer who, wherever possible, has had no prior involvement in the complaint.

The Office will keep the complainant informed of action taken in response to the feedback.

State Ombudsman

As a government agency, processes and procedures followed by this office are subject to review by the State Ombudsman. You can lodge a complaint, regarding the processes and procedures followed by our office, directly with the State Ombudsman. The State Ombudsman can be contacted at:

PO Box Z5386
St Georges Terrace
Perth WA 6831
Phone: (08) 9220 7555
Country Free Call: 1800 117 000
Website: www.ombudsman.wa.gov.au (external site)

Public Interest Disclosure

The Public Interest Disclosure Act 2003 (the PID Act) provides a way for people to raise concerns about matters of public interest in the public sector without fear of reprisal.

The PID Act was established to encourage openness and accountability in government by providing protection to people, whether they are an employee of a government organisation or a member of the public, who raise concerns about improper or unlawful activities in public authorities.

If you wish to make a disclosure about improper or unlawful conduct you should firstly seek advice from a PID Officer. Contact HaDSCO's PID Officer on (08) 6551 7600 or country free call 1800 813 583 for more information.

Corruption and Crime Commission

One of the roles of the Corruption and Crime Commission is to deal with allegations of corrupt misconduct by public officers. The Commission investigates allegations of misconduct by public officers.

'Misconduct' occurs if a public officer corruptly acts or corruptly fails to act in the performance of the functions of office or employment. Misconduct also occurs when a public officer corruptly takes advantage of their office or employment to obtain a benefit for themselves or others, or, while acting in official capacity commits an offence punishable by two or more years of imprisonment.

The Corruption and Crime Commission can be contacted at:

PO Box 7667
Cloisters Square
Perth WA 6850
Phone: (08) 9215 4888
Country Freecall: 1800 809 000
Website: www.ccc.wa.gov.au (external site)

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