Disability Service Complaints Data Collection

Data reporting system

Prescribed providers can access the reporting system here: HaDSCO Online Complaints and Compliments Reporting System (external link).

One of HaDSCO’s functions is to identify and review the causes of complaints, suggest ways of removing and minimising those causes, and provide the public with information about the types of complaints received.

To assist in performing this function, section 48A of the Disability Services Act 1993 and Disability Services Amendment Regulations 2015 provides HaDSCO with the authority to request complaints data from prescribed public and private disability service providers in Western Australia. Prescribed providers must submit their complaints data to HaDSCO on an annual basis by 31 July, in accordance with legislative requirements.

The data gathered provides information about the number and type of complaints received, the timeliness of providers' internal complaint resolution processes and the outcomes achieved as a result of complaints made directly to providers.

HaDSCO aims to continue working with providers to improve complaints data collection and reporting to ensure that better quality data is collected. This will enhance the agency's ability to report trends, identify systemic issues, and make service improvement recommendations across the disability services sector.

For further information download the information sheet: Disability Service Complaints Data Collection (PDF 255KB) - Print friendly (Word 376KB).

 

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