Health Service Complaints Data Collection

Introduction

Key functions of HaDSCO's role include identifying and reviewing the causes of complaints, suggesting ways of removing and minimising those causes, and providing the public with notice about the types of complaints received.

To assist in performing these functions, HaDSCO collects complaints data from certain health service providers in Western Australia, prescribed under section 75 of the Health and Disability Services (Complaints) Act 1995. These providers, who are specified in the Health and Disability Services (Complaints) Regulations 2010, must submit their complaints data to HaDSCO between 1-31 July every year. This is a mandatory requirement.

The information collected from prescribed providers allows HaDSCO to identify the common causes of health service complaints. The data also provides information about the timeliness of providers' internal complaint resolution processes and the outcomes achieved as a result of complaints made directly to providers.

HaDSCO aims to continue working with providers to improve complaints data collection and reporting to ensure that better quality data is collected. This would enhance the agency's ability to identify systemic issues and trends.

For further information download the Health Service Complaints Data Collection. (PDF 273KB) - Print friendly (MS Word 106KB).

For prescribed providers only

Health Service Complaints Data Collection Form

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If you need help to complete the form, please call (08) 6551 7620.