We welcome your feedback, both positive and negative. It helps us provide you with a better service.

We are committed to providing customers with a service that is supportive, independent, professional, objective and honest, flexible, accessible and timely. Our commitment to you is outlined in detail in our Service Charter.

If you are not happy with the service you received from HaDSCO or the way your health service complaint has been managed, please let us know by phone, email, post or by using the feedback form provided below.

If you need help with English or have a speech or hearing disability, please see our accessibility information.

You can also request an internal review of your health service complaint management if there is a specific dispute about the processes applied, or decision/s made.

The internal review is conducted by a senior officer who was not involved in the decision-making process for the original complaint outcome.

A request for an internal review must be submitted in writing within six months of the date of the original decision.

We aim to resolve your complaint within 15 business days from when the complaint was received. If there is a further delay due to the complexity of your feedback, we will let you know. If your concerns remain unresolved following HaDSCO’s internal review process, you can contact the Ombudsman Western Australia to request an external review.