Contact Us
If you are looking to make a complaint about a health, mental health or disability service provider, please use our Online Complaint form.
Phone
Call HaDSCO on (08) 6551 7600 between 8:30am and 4:30pm, Monday to Friday.
WA Regional Callers (free for landline): 1800 813 583.
Media Enquiries
Our latest media releases are available on our Media Releases page.
If you have a media enquiry, please contact us via mail@hadsco.wa.gov.au. We will provide you with as much information as we can, in line with our legislation. However, we cannot discuss individual complaints or service providers.
Please note, this email address should not be used to lodge a complaint. Please use our Online Complaint form instead.
Postal Address
PO Box B61
Perth WA 6838
Office Address
Albert Facey House
469 Wellington St
Perth WA 6000
Office Hours: 8:30am to 4:30pm, Monday to Friday.
E-newsletter Sign-up
Want to stay up to date on the latest developments in health service complaints management in WA? Fill in the form below to subscribe to our monthly e-newsletter, HaDSCO Happenings.
The Health and Disability Services Complaints Office (HADSCO) are collecting your email address for the purpose of providing our e-newsletter, and we may also use it to seek consumer feedback.
We use your post code to geotarget educational materials about HaDSCO, if you choose to provide it. We will not disclose or use the personal information collected in this form for any other purposes. You have the right to access and correct your personal information. For privacy related inquiries please contact mail@hadsco.wa.gov.au.
HaDSCO uses the Australian Government’s Translating and Interpreting Service (TIS National) on request.
Please let us know which language you prefer and we will organise an interpreter at no cost to you. Alternatively, you can call TIS National on 131 450 and arrange for them to contact us.
You also have the option to request a male or female interpreter.
If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (NRS). The NRS has specially trained staff called Relay Officers who help with every call.
Depending on the type of call, a Relay Officer will change voice to text or text to voice, and AUSLAN to English or English to AUSLAN (for video calls only).
For TTY users (Type and Read) call
Metro: 133 677 and then ask for (08) 6551 7600
Country: 1800 555 677 and then ask for 1800 813 583
For Speak and Listen users (Voice Relay) call
Metro: 1300 555 727 and then ask for (08) 6551 7600
Country: 1800 555 727 and then ask for 1800 813 583
Video Relay users
Open Skype and contact NRS VIDEO RELAY SERVICE and then ask to contact (08) 6551 7600
NRS Chat / Internet Relay users
Connect to the National Relay Service via the internet (click here)
Metro: then ask for (08) 6551 7600
Country: then ask for 1800 813 583
We welcome your feedback, both positive and negative. It helps us provide you with a better service.
If you are not happy with the service you received from HaDSCO or the way your health service complaint has been managed, please let us know by phone, email, post or by using our feedback form.