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About Us

About Us

HaDSCO is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. Service provision covers the public, private, not-for-profit sectors, prison health services and immigration detention centres.

HaDSCO adopts a positive approach to complaint handling as we recognise the inherent value of complaints as opportunities for improvement across the health, mental health and disability service sectors.

Services provided by HaDSCO are delivered to align with the overarching Western Australian state government goals of:

  • Safe, Strong and Fair Communities.
  • Supporting our local and regional communities to thrive.

Services provided in the Indian Ocean Territories are delivered in partnership with the Australian Government, through a Service Delivery Arrangement with the Commonwealth.

HaDSCO's Director is Ms Sarah Cowie, and our responsible Minister is the Honourable Amber-Jade Sanderson MLA, Minister for Health; Mental Health.

Find out more about what we do in our Annual Report.

 

HaDSCO operates within two service areas:

Service One: Assessment, negotiated settlement, conciliation and investigation of complaints.

  • We assist consumers and service providers to resolve complaints.
  • Facilitate remedial actions.
  • Identify opportunities for system improvement.

Service Two: Education and training in the prevention and resolution of complaints.

  • We work collaboratively with our stakeholders to share information about the causes of complaints.
  • Provide education and training in effective complaint resolution.
  • Implement initiatives that contribute towards system improvement.

The HaDSCO 2023-27 Strategic Plan sets out the priorities under Service One and Service Two. For more information on our Strategic Plan, please click here.

 

Governing legislation

Governing legislation includes (but is not limited to):

  • The Health and Disability Services (Complaints) Act 1995.
  • Part 6 of the Disability Services Act 1993.
  • Part 19 of the Mental Health Act 2014.

For more information about our governing legislation, please click here.

 

Career opportunities

Vacancies are advertised on the WA Government jobs board Jobs WA.

At HaDSCO, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women and youth.

Explore About Us

  • What we do
    What we do We provide an impartial resolution service for complaints about health, mental health and non-NDIS disability services.
  • Annual Report
    Annual Report Our annual reports provide an overview of the work we undertake, including achievements and challenges.
  • Strategies and Plans
    Strategies and Plans Our Disability Access and Inclusion Plan, Multicultural Plan and Strategic Plan provide an overview of our organisational goals.
  • Legislation
    Legislation We are an independent Statutory Authority that operates under several Western Australian legislative frameworks.
  • Freedom of Information
    Freedom of Information The Freedom of Information Act 1992 gives you the right to request access to documents held by our Office.
  • Customer Service Charter
    Customer Service Charter What you can expect from us when you make a complaint, and the expectations we have of you to resolve your complaint.
  • Publications
    Publications We publish a range of brochures and information sheets about complaints for both consumers and service providers.
  • Complaints and Compliments
    Complaints and Compliments We welcome your feedback, both positive and negative. It helps us provide you with a better service.
Last Updated: 01/09/2023

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