What we do We provide an impartial resolution service for complaints about health, mental health and non-NDIS disability services.

Annual Report Our annual reports provide an overview of the work we undertake, including achievements and challenges.

Strategies and Plans Our Disability Access and Inclusion Plan, Multicultural Plan and Strategic Plan provide an overview of our organisational goals.

Legislation We are an independent Statutory Authority that operates under several Western Australian legislative frameworks.

Freedom of Information The Freedom of Information Act 1992 gives you the right to request access to documents held by our Office.

Customer Service Charter What you can expect from us when you make a complaint, and the expectations we have of you to resolve your complaint.

Publications We publish a range of brochures and information sheets about complaints for both consumers and service providers.

Complaints and Compliments We welcome your feedback, both positive and negative. It helps us provide you with a better service.