Feedback about our services

Your feedback helps us improve. You can:

  • make a complaint about our service
  • give a compliment
  • suggest an improvement.

You can complain about any part of your experience with HaDSCO, including how we communicated with you, delays, how you were treated or how we handled your matter.

Making a complaint will not affect how HaDSCO deals with you. We will treat you fairly and respectfully. 

How to give feedback

You can use the form below or contact us by telephone, email or post. You can also speak to a HaDSCO staff member. You do not have to use the online form.

Telephone: 08 6551 7600

Free call: 1800 813 583

Email: mail@hadsco.wa.gov.au

Post: PO Box B61, Perth WA 6838

Do you need help?

Contact us if you need:

  • help to make a complaint
  • an interpreter or communication support
  • information in another format
  • assistance with accessibility.

You can also ask someone you trust to help you.

What happens after you complain?

We will: 

  • let you know we have received your complaint
  • consider it fairly and protect your privacy
  • keep you informed
  • explain the outcome and any further options available.
We aim to resolve complaints within 20 working days. If it will take longer, we will tell you why and when you can expect a response. 

Privacy

HaDSCO will use the personal information you provide to respond to your feedback. We will not use or disclose it for another purpose without your consent, unless required or authorised by law.

For privacy enquiries, contact mail@hadsco.wa.gov.au. 

Feedback Form

By making a submission via our feedback form, you consent to the use of your personal information for this purpose.

Are you concerned with how your matter was handled?

If your HaDSCO complaint has been closed, you can ask for an internal review if you believe there was a problem with how we handled it.

An internal review is not for reconsidering your complaint because you disagree with the outcome. It looks at specific concerns about how HaDSCO handled your complaint, such as whether we followed the correct process or legislation, considered relevant information, or communicated appropriately.

To request an internal review, please email mail@hadsco.wa.gov.au and tell us what you believe went wrong with the way your complaint was handled.

The review will be completed by a senior officer who was not involved in the original decision. We aim to complete the review within 20 working days.

If you remain unhappy after a complaint or internal review, you may be able to complain to the Ombudsman Western Australia. We will explain any further review options when we give you our decision.

Last Updated: 27/10/2026