We welcome all feedback, positive or negative, as it helps us improve our services. We are committed to providing an accessible, impartial and confidential service, as outlined in our Customer Service Charter. If you are not satisfied with the service you received from HaDSCO or how your complaint was managed, please contact us by phone, email, post or by using the feedback form below. If you need help with English or have a speech or hearing impairment, please see our accessibility information.

You may request an internal review if you disagree with the process applied or the decisions made. Reviews are conducted by a Senior Officer who was not involved in the original outcome. Requests can be submitted through the feedback form or by emailing mail@hadsco.wa.gov.au. We aim to acknowledge your request within 15 business days and will advise you if delays occur due to complexity. If your concerns remain unresolved after our internal review, you may contact the Ombudsman Western Australia for an external review.