Statutory Review

Statutory Review - We want to hear from you

We want to hear from you! 

Consumers in Western Australia and the Indian Ocean Territories are invited to provide feedback on HaDSCO’s complaint resolution service.

This short survey is part of a statutory review of the Health and Disability Services (Complaints) Act 1995 and Part 6 of the Disability Services Act 1993.

The consumer survey will help us to understand what is important to the community. Your feedback will help us make recommendations to the State Government to improve our complaint resolution service.

Access the consumer survey below:

 
The consumer survey will be open until 31 March 2024.
 
If you need help completing the survey, please contact us on (08) 6551 7620 or StatutoryReview@hadsco.wa.gov.au

The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, mental health and disability services in Western Australia and the Indian Ocean Territories. 

For more information on the role of our office, please see HaDSCO’s functions.

The Health and Disability Services (Complaints) Act 1995 (HaDSC Act) and Part 6 of the Disability Services Act 1993 (DS Act) are the legislative frameworks for offering our complaint resolution service to users of health and disability services in Western Australia and Indian Ocean Territories. 

Under section 79 of the HaDSC Act, the Minister for Health is required to carry out a review of, and report on, the operation and effectiveness of the HaDSC Act and Part 6 of the DS Act. 

The statutory review provides the opportunity for stakeholders to provide their input and bring about changes to the way complaints about health and disability services are managed in Western Australia. Stakeholders involved in the review will include consumers, service providers, advocacy groups and government agencies. The information provided by stakeholders will ensure HaDSCO provides a complaint resolution service that meets the needs of the wider community.

A review committee has been formed with members representing consumers, and state and federal government agencies from the health and disability sectors. The review committee will provide guidance during the review and ensure the independence and transparency of the review and its findings. 

For more information on the statutory review, call (08) 6551 7620 or email StatutoryReview@hadsco.wa.gov.au

  • Stage 1 – Involves obtaining feedback from consumers on HaDSCO’s complaint resolution services through a survey.
  • Stage 2 – Involves obtaining written submissions from a wide range of stakeholders on key issues through a consultation paper.
  • Stage 3 – A report will be submitted to the State Government making recommendations based on the feedback received from consumers and stakeholders.

The consumer survey (Stage 1) is currently in progress. 

The consumer survey will be open until 31 March 2024. Please click here to complete the consumer survey form.

The feedback from the survey will help us identify the key issues that consumers face when using our services.

You can access the consumer survey below:

Last Updated: 01/02/2024