Publications

The Health and Disability Services Complaints Office (HaDSCO) publishes information sheets and brochures to raise awareness about our services and the complaints procedure process. 

Our publications are available free of charge and available to download below.  If you would like to order printed versions,
please use our Publications Request Form or contact us.   

Aboriginal and Torres Strait Islanders

• Health, Disability and Mental Health Service Complaints - 3 fold colour brochure.
• Do you need help with a complaint? -  Information Sheet.

About HaDSCO's Website

• HaDSCO refreshed website - Information Sheet.

About HaDSCO's Services

• Health, Disability and Mental Health Service Complaints - 3 fold colour brochure.
• HaDSCO at a glance - Information Sheet.

About HaDSCO Services  - Translations

• Easy English - Information Sheet.
• Bahasa Malay - Bahasa Melayu - Information Sheet.
• Chinese (Simplified) - Information Sheet.
• Cocos Malay - Melayu Kokos - Information Sheet.
• Italian - 3 fold colour brochure.
• Vietnamese - 3 fold colour brochure.

Carers

• Making Complaints about health, disability and mental health services as a carer - 3 fold colour brochure.

Making a Complaint

• Helpful tips for making a complaint - Information Sheet.
• Helpful tips for handling a complaint - Information Sheet.

About the Complaints Process

• The complaint resolution process - Information Sheet.
• Conciliation - Information Sheet.
  • Attending a Conciliation meeting as a complainant - Information Sheet.
  • Attending a Conciliation meeting as a service provider - Information Sheet.
• Negotiated Settlement - Information Sheet.
• Investigations - Information Sheet.

Health Service Providers

• Do you have a complaint about a health service? - Information Sheet.
• HaDSCO and Australian Health Practitioner Regulation Agency - How to make a complaint about a registered practitioner - 3 fold colour brochure.
• Cosmetic Treatment Complaints - Information Sheet.
• Learning from complaints about end of life and palliative care - Information Sheet.

Disability Service Providers

• Do you have a complaint about a disability service? - Information Sheet.
• Easy English - How to complain about a disability service - Brochure.
• Complaints about disability services - Information Sheet.

Mental Health Service Providers

• Do you have a complaint about a mental health service? - Information Sheet.
• Guidelines for handling complaints about mental health services - Information Sheet.
• Mental Health Complaints Guidelines and Appendices - Document.