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Complaints

Service One: Assessment, negotiated settlement, conciliation and investigation of complaints.

Complaints

Health and Disability Services Complaints Office LogoThe Health and Disability Services Complaints Office (HaDSCO) deals with complaints about health, disability and mental health services in Western Australia and the Indian Ocean Territories. Our service is free and available to everyone.

This page is available as an Easy English Information Sheet.

The Easy English Information Sheet is also available in several languages.


Sometimes a person is unhappy with the service they receive. Usually talking to the service provider directly will get the problem fixed.

If it does not, you can raise a complaint with HaDSCO. 

We will listen to you then talk to you and the service provider to resolve your complaint.

 

Who you can complaint about

HaDSCO can deal with complaints about health, disability and mental health services including:

  • Public Hospitals
  • Private Hospitals
  • Doctors
  • Nurses
  • Dentists
  • Disability Services
  • Mental Health Services
  • Prison Health Services

 

What you can complain about

You can complain about someone:

  • refusing to provide a service
  • providing the wrong service
  • not letting you have records
  • not respecting your personal information
  • charging you too much
  • not dealing with a complaint
  • not following the rules, including the Carer's Charter, Disability Services Standards and Mental Health Care principles.

We usually cannot deal with matters that are more than two years old or that have already been to a court, registration board or tribunal. If this happens, we will try to help you find someone else to help.

 

Making a complaint

  • Talk to the people you have a problem with.
  • If your problem is not fixed, please contact us. You can contact us using the Interpreter Service or National Relay Service if required.
  • We will look at your complaint and tell you what we can do.
  • If we are not the right people to help, we will try to help you find someone who can.
Last Updated: 24/03/2023

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