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  1. Home
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  3. Complaint Form

Complaint Form

Complaint Form

If you are not satisfied with a service provided by a health, disability or mental health service provider, or you are concerned with the health, conduct or performance of a registered or unregistered health practitioner, it is your right to make a complaint.  Before making a complaint to us, please try talking with the service provider as this is often the quickest and easiest way to address your concerns or resolve the problem.

If you need help completing our complaints form, please contact us.  All complaints must be confirmed in writing. 

You can also contact us to check we received your form or discuss the status of your complaint.

We have four ways you can complete our Complaint Form:

Online Complaint Form Icon        Fillable PDF Complaint Form Icon         Print PDF Complaint Form Icon         Request a Complaint Form by Post

1. Directly on this website*.
 
2. In a fillable form with a digital signature*.
 
3. Printing it out, completing the form then emailing, posting or faxing it to us.
 
4. In writing on the form HaDSCO sent to you by post.

*valid email address required.

 

Online Complaint Form Icon1. Directly on this website:

Please gather all of the information you will need to complete the form before you start, this will make it easier to complete.  You may find it useful to download the printed form as a guide to what information you will need.

Please click here to start the website form - this link will open a new window.   

 

 

 

Fillable PDF Complaint Form Icon2. Fillable form:

This is the same as the printable complaints form but with fields you can fill in. It also has a digital signature option so you don't have to print it off and sign it.

  • Download the form and save it onto your computer
  • Fill in all the fields as much as you can, remember to save as you go
  • Sign the form using the digital signature - if you don't have one, it will ask you to put in some details (name, country, email address) and then print your name, date and time in the signature box.
  • Save the form and send it to us with any attachments (such as a letter or email from the service provider) by email to: mail@hadsco.wa.gov.au

If you're not using your own computer, or find it hard to set up the digital signature, you might prefer to use the website online form above.

If you have filled in the fillable form and can't get the digital signature to work, then you can always just print it and sign it. If you have saved it, then all the details you have filled in should print out too.

 

Print PDF Complaint Form Icon3. Download and Print:

You can download and print our complaint form and, once completed and signed, please send it to:

Email: mail@hadsco.wa.gov.au
Fax: (08) 6551 7630
Post: PO Box B61, Perth  WA   6838.

 

 

Request a Complaint Form by Post4. By Post:

You can contact us and ask for a complaint form to be sent to you in the post.  Once filled in and signed, please return it to us.

 

 

 

If you need help completing our complaints form, please contact us.  

 
Last Updated: 02/11/2020

Acknowledgement of Country

The Health and Disability Services Complaints Office (HaDSCO) is honoured to be situated on the ancestral lands of the Whadjuk Noongar people.

We acknowledge the First Australians as the traditional owners of the lands we represent and pay our respects to their Elders past, present and emerging.

Contact Us

Complaints and enquiries line: (08) 6551 7600
Freecall: 1800 813 583 (Free from landlines)

National Relay Service: relayservice.gov.au or 1800 555 660
Interpreter Service: tisnational.gov.au or 131 450

Administration (08) 6551 7620

Email: mail@hadsco.wa.gov.au
Postal address: PO Box B61, Perth WA 6838

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