Our 2024-25 Annual Report is live!

This document provides information about our services, health consumers, trends and how we performed in the financial year. It highlights our work resolving complaints across Western Australia and the Indian Ocean Territories, along with key achievements, challenges, insights and opportunities for the future.

Key Highlights:

• We closed 3,076 complaints during the reporting year.
• 88 of our recommendations were accepted by providers.
• We travelled 2,630km within WA as part of community engagement, and visited 56 districts.