Our 2025-26 Annual Report is live!

From supporting health consumers to driving improvements across the health system, our latest Annual Report showcases the impact of our work through 2025-26.

The report provides an overview of our services, the health consumers we assist, emerging trends and our performance over the past financial year. It also highlights our work resolving complaints across Western Australia and the Indian Ocean Territories, along with the achievements, challenges and opportunities that have shaped the year.

Key Highlights:

• 3,816 complaints received during the reporting year
• 834 redress actions facilitated
• 112 service improvements recommended to help improve healthcare experiences and outcomes
• 43 new publications created
• 189 stakeholder engagements

Behind these numbers are real stories and meaningful outcomes. The report includes a range of case studies that illustrate how our complaint resolution process helps consumers, supports communication between parties and contributes to positive changes across the health system.

We encourage you to explore the report to learn more about our work and the difference it makes for health consumers and healthcare providers across Western Australia.

Read the 2025-26 Annual Report here.