Latest News

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  HaDSCO 25th Anniversary 16 September 2021 Improving health, disability and mental health services through complaint resolution since 1996 Over 50,000 complaints received by the Health and Disability Services Complaints Office since 16 September 1996 Over 1,200 service improvements have resulted through the work of the Office Over 1,100 redress outcomes achieved over the past five years 2021 marks 25th anniversary of the Health and Disability Services Complaints Office (HaDSCO). Since opening on 16 September 1996, it has received over 50,000 complaints, resulting in over 1,200 service improvements. There have also been apologies, explanations, fee refunds and other restorative actions, with over 1,100 redress outcomes over the last five years alone. Originally called the Office of Health Review, the Office was established under landmark legislation, the Health Services (Conciliation and Review) Act 1995 which was created to improve the quality and accountability of the Western Australian health system. The Act ...
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  Patient Experience Week 26-30 April 2021 30 April 2021 Patient Experience Week is an initiative of the Beryl Institute to celebrate healthcare staff impacting patient experience every day. Inspired by mem...
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  Youth Week 9-16 April 2021 13 April 2021 This year’s theme Youth Week theme is Our Path. Inspired by wayfinding stars, it acknowledges the convergence of our individual paths to form a ...
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  HaDSCO Brochure - Arabic translation 12 April 2021 The Health and Disability Services Complaints Office (HaDSCO) produces a range of publications for consumers and service providers, including translat...
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  Visit to Northam and Merredin - 29-31 March 2021 23 March 2021 The Health and Disability Services Complaints Office (HaDSCO) undertakes a number of events and activities each year to raise awareness of our service...