• Skip to main content
  • Skip to navigation
  • Accessibility
  • Contact Us
Government of Western Australia Crest
Government of Western Australia

Additional Menu

  • Accessibility
  • Contact us
Go to WA Government search
  • Make a Complaint {52C23B64-FBB5-4AC2-A471-1ABAEFB1EDF6}
  • About Us {A63ED3CD-63CE-4A4D-8881-26A30BEF430B}
    • Who We Are {7FF5B21C-B35F-496D-96DC-4ACE9F7B07ED}
    • Legislation {922EF4CF-615C-44D1-84AD-02D14FBF9DA9}
    • Annual Report {045457B0-7FFC-49E2-8BA1-A4989FD5EDCE}
    • Disability Access and Inclusion Plan {30164DC9-2366-4793-A53E-E6F8CADEC23D}
    • Service Charter {359B31F0-CCD8-4200-86B1-526AE6D1AF6D}
    • Strategic Plan {8CE19043-C0B8-4200-8D5C-22FAD0DAAEEA}
    • Freedom of Information {AEDFA017-B35C-4190-9AD4-16FE8420CD62}
    • Feedback Form {93DE7824-02D6-47E0-AA3F-AC5B8A1C9096}
  • Complaints {A85A0572-3F5D-4724-81A8-05D060CC679B}
    • Complaint Form {B2472356-D849-4199-A7A6-4BB31D3EBC34}
    • Tips for raising a complaint with a service provider {3329A980-CDBF-4A10-A34C-71A740C8C348}
    • Complaint Resolution Process {E305F34C-E2D0-41CB-A67B-8AB778D38B90}
      • Negotiated Settlement {ABC4E09B-716E-42B1-BFC9-BBC17DF71E28}
      • Conciliation {9940F874-C135-4AC7-9E3B-8BA93E6AE549}
      • Investigation {B33A0BF8-66A8-4ECA-ADD2-351C49E3EC0E}
    • Complaints by Young People {76D80EC7-FD9B-4EC8-A876-0E07E2EBC0FF}
    • Complaints about Health Services {B76D9EEC-BE40-4E9B-92FA-94A6367E4CF7}
      • Cosmetic Treatment {0140A120-C3EE-48E7-BA53-E4366C8E9582}
      • National Code of Conduct for Health Care Workers {0BC3AC34-7B4D-40AB-8E02-BB59BBDCF16E}
    • Complaints about Disability Services {CA425221-6457-4C43-A276-F815928FE884}
    • Complaints about Mental Health Services {FF861ED1-5643-47C0-8351-91EAEA8BB03E}
    • Indian Ocean Territories {8F255DB7-8A99-490D-8454-01D274895A16}
  • Educate and Train {99884E54-9FD3-4432-8425-11DC8674E297}
    • Data Trends Reports {BBF4F8BD-5968-4797-A085-5455D3CA6A12}
      • Data Collection - Disability {B9E5FCFD-06EE-4F34-88F2-86176E47D980}
      • Data Collection - Health {BF97C835-AD6A-4816-8AD6-B46F9A76C87F}
    • Effective complaint management tips and advice {DF3D03F6-420A-4695-AEE2-79915FA9487A}
    • Events and Activities {232C46AC-31C3-45E8-A145-9DC21AA844F0}
    • Mental Health Complaint Guidelines {5799C45F-1A79-4745-81E7-A89EFC3C4143}
    • Publications {72FDCEB8-3E76-4A5A-B57F-E4AFC9BBADAE}
  • Latest News {717E00B6-0626-4CE1-AFFE-782E83B99D26}
  • Contact Us {A4EBEC0E-DE96-4904-8317-B8984B7CD91E}
  • Celebrating 25 years of supporting improvement

    through complaint resolution

     

    Learn more

  • We are an independent Statutory Authority offering an impartial resolution service
    for complaints relating to 
    health, disability or mental health services 
    in Western Australia and the Indian Ocean Territories.

      

    Learn More

  • You can raise a complaint with HaDSCO if you are not satisfied with the response about your service provider.

    Learn more

  • HaDSCO can only accept complaints about service providers within Western Australia and the Indian Ocean Territories.

     

    Learn more

Explore

  • Drawing representing a Complaint Form
    Online Complaint Form There are four ways you can complete a HaDSCO complaint form, including online through this website.
  • HaDSCO Complaints Icon
    Complaints Learn more about how to make a complaint to HaDSCO.
  • Image reads Coronavirus Health Information Line 1800 020 080
    Latest News Stay up to date with our latest news and information here.
  • HaDSCO Educate and Train Icon
    Educate and Train Learn more about our education and training services in the prevention and resolution of complaints.

Latest News

  • Data collection report cover image
    Data Collection Reports Available 22 December 2021 The Health and Disability Services Complaints Office collects information from private, public and not-for-profit organisations every year through its Data Collection Program. The Office publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. The latest Disability Services Data Collection Report 2015-16 to 2020-21 is now available to download here. The latest Health Complaints Trends Report 2016-17 to 2020-21 is now available to download here.
  • National Code of Conduct for health care workers 16 December 2021 National Code of Conduct for health care workers On 25 November 2021 the Health and Disability Services (Complaints) Amendment Bill 2021 to implement...
  • HaDSCO 25 logo
    HaDSCO 25th Anniversary 16 September 2021 Improving health, disability and mental health services through complaint resolution since 1996 Over 50,000 complaints received by the Health and...
  • My health in my hands animation image
    Patient Experience Week 26-30 April 2021 30 April 2021 Patient Experience Week is an initiative of the Beryl Institute to celebrate healthcare staff impacting patient experience every day. Inspired by mem...
  • Image of Information Sheet - young people
    Youth Week 9-16 April 2021 13 April 2021 This year’s theme Youth Week theme is Our Path. Inspired by wayfinding stars, it acknowledges the convergence of our individual paths to form a ...

Complete our online Complaint Form here.

Acknowledgement of Country

The Health and Disability Services Complaints Office (HaDSCO) is honoured to be situated on the ancestral lands of the Whadjuk Noongar people.

We acknowledge the First Australians as the traditional owners of the lands we represent and pay our respects to their Elders past, present and emerging.

Contact Us

Complaints and enquiries line: (08) 6551 7600
Freecall: 1800 813 583 (Free from landlines)

National Relay Service: relayservice.gov.au or 1800 555 660
Interpreter Service: tisnational.gov.au or 131 450

Administration (08) 6551 7620

Email: mail@hadsco.wa.gov.au
Postal address: PO Box B61, Perth WA 6838

Footer menu

  • wa.gov.au
  • Copyright
  • Disclaimer
  • Privacy
  • Sitemap
  • Contact Us

Brought to you by the Department of Health, Western Australia

© Government of Western Australia 2018 to