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HaDSCO wins Bronze at the 38th WA Lonnie Awards 17 April 2023 The Health and Disability Services Complaints Office (HaDSCO) received the Category 1 Bronze Award at the 2023 Lonnie Awards ceremony, hosted by The Institute of Public Administration (IPAA WA). Category 1 is open for public sector organisations with less than 100 staff, and HaDSCO’s Annual Report was ranked in the top three out of 48 organisations. The Lonnies recognises high standards in annual reporting across the WA State Public Sector, and is judged by a panel of independent academic, private and state government representatives. The judges’ panel commented on the report’s impressive visual tone and structure. “(The document) provides a focussed and clear outline of performance priorities and outcomes, complemented by case studies”, they said. HaDSCO Director Sarah Cowie said that most importantly the award demonstrated the team’s high-quality se... -
Health and Disability Services Complaints Office (HaDSCO) prepares to implement the National Code of Conduct for health care workers 08 November 2022 Implementation of the National Code of Conduct for health care workers (National Code) in Western Australia has progressed another step closer, with the passing of the Health and Disability Services (Complaints) Amendment Act 2022 by the Western Australian Parliament on 28 October 2022. HaDSCO will have responsibility to implement the National Code of Conduct for health care workers through receiving complaints, undertaking investigations and issuing Prohibition Orders when necessary, with implementation expected to occur by early 2023. The National Code will apply to individuals providing a health service who are not otherwise included in the 16 health professions that are currently regulated by the National Registration Accreditation Scheme (NRAS), or who provide services unrelated to their registration. This can include counsellors, dieticians, doulas, kinesiologists, massage therapi... -
Learning from complaints involving carers – new HaDSCO publication and Carers WA conference presentation 14 October 2022 Complaints lodged by carers are an important area of work for the Health and Disability Services Complaints Office (HaDSCO) and provide valuable feedback for health, mental health and disability service providers. With National Carers Week happening from 16 to 22 October, HaDSCO has produced a new education resource about carers for health service providers - Learning from complaints involving carers. The information sheet explores the issues behind the health service complaints that HaDSCO receives from carers and includes (de-identified) case studies to further illustrate the impact of these experiences on both the carer and the people they care for. The Learning from complaints involving carers education resource can be downloaded from our publications page. Also in support of National Carers Week, HaDSCO’s Director Sarah Cowie will be delivering a presentation at the Carers WA...
Last Updated:
24/03/2025