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Learning from complaints involving carers – new HaDSCO publication and Carers WA conference presentation 14 October 2022 Complaints lodged by carers are an important area of work for the Health and Disability Services Complaints Office (HaDSCO) and provide valuable feedback for health, mental health and disability service providers. With National Carers Week happening from 16 to 22 October, HaDSCO has produced a new education resource about carers for health service providers - Learning from complaints involving carers. The information sheet explores the issues behind the health service complaints that HaDSCO receives from carers and includes (de-identified) case studies to further illustrate the impact of these experiences on both the carer and the people they care for. The Learning from complaints involving carers education resource can be downloaded from our publications page. Also in support of National Carers Week, HaDSCO’s Director Sarah Cowie will be delivering a presentation at the Carers WA... -
Update - National Code of Conduct for health care workers 20 September 2022 Progress continues to be made towards the implementation in Western Australia of a National Code of Conduct for health care workers (National Code), with theHealth and Disability Services (Complaints) Amendment Bill 2021 being passed by the Western Australian Parliament’s Legislative Assembly in May 2022 and now pending the Legislative Council. The purpose of the National Code is to protect the public by setting minimum standards of conduct and practice for all health care workers in Western Australia who are not otherwise registered under the National Registration and Accreditation Scheme (NRAS), such as massage therapists, dieticians, speech pathologists, social workers, counsellors, naturopaths and other types of allied, alternative and community health services. The National Code will also apply to workers who may be providing a health service unrelated to their NRAS registr...
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Data Collection Reports Available 22 December 2021 The Health and Disability Services Complaints Office collects information from private, public and not-for-profit organisations every year through its Data Collection Program. The Office publishes two reports, on health and disability, which provide an in-depth analysis of the external complaints trends. The latest Disability Services Data Collection Report 2015-16 to 2020-21 is now available to download here. The latest Health Complaints Trends Report 2016-17 to 2020-21 is now available to download here.
Last Updated:
24/03/2025